4PS Contact Center International Standard includes a complete set of “customer-oriented” system for management and performance improvement. It conducts 360-degree evaluation on a contact center through 180 assessment points and 5 dimensions, including strategic planning, personnel management, process management, technology & environment platform and data & performance, in order to find out the deficiency in the operation of the contact center, and take measures to help the contact center continuously improve the ability of operation management. 4PS Contact Center International Standard authentication is mainly used to help improve customer satisfaction, service quality, professional management working efficiency and business income, reduce personnel mobility, ineffective work and cost, increase customer competence and popularize brand reputation.
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