4PS Contact Center International Standard Committee was established in 2010. 4PS Contact Center International Standard organizations are committed to helping enterprises realize promotion and innovation in best operation management of contact center, and provide excellent service for end customers. 4PS Contact Center International Standard Committee was established in 2010. It is the only one committee that is directly initiated by National Software and Integrated Circuit Public Service Platform, Ministry of Industry and Information and China Contact Center & BPO Association(CNCBA), and jointly established by experienced managers from nearly 20 enterprises of Top 500, such as Microsoft, Dell, Cisco, HP, Taiwan Chunghwa Telecom、Motorola,、IBM、L’Oreal、Royal Bank of Scotland、Yum!、PCCW、 SYKES、VXI、Cctaoren.com and Contact Center & Sourcing Management University (CCMU), and managers from domestic famous organizations, which covers hi-tech, software, communication, finance, outsourcing, fast-moving consumer goods, industry media, research institutes and colleges. The structure of 4PS Contact Center International Standard organizations is as follows: 4PS Contact Center International Standard organizations include 4PS Contact Center International Standard Committee, 4PS Contact Center International Standard Global Research Center and 4PS Contact Center International Standard Authentication Authority. These three organizations operate independently and coordinately. - 4PS Contact Center International Standard Committee Functions: version update, content amendment, overall standardization and guidance on implementation process; amendment and upgrade of 4PS Contact Center International Standard content. Person-in-charge: Yako Yan - 4PS Contact Center International Standard Global Research Center Functions: Organize dozens of globally distributed members and customer management experts of 4PS Contact Center International Standard to conduct research, exchange and discussion on contact center international standard system and excellent enterprise-customer interaction, and conduct industry research, standard system optimization, management research, as well as research on benchmarking evaluation measures and methods, in order to provide academic support for 4PS Contact Center International Standard organizations. Person-in-charge: Sunil Balagopal - 4PS Contact Center International Standard Authentication Authority Responsibilities: Global marketing and authentication implementation of 4PS Contact Center International Standard, as well as establishment of 4PS Standard authorized authentication system, in order to help enterprises pass 4PS Contact Center International Standard authentication. Person-in-charge: Sunil Balagopal
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